Fix Messenger Not Loading Photos or Videos



We use Facebook Messenger on a daily basis. It is without a doubt one of the best and easy to use instant messaging (IM) applications. It has better features like ignore, hide conversations and avatar stickers. But sometimes it can be full of problems. There are several questions about Messenger that you might want to know. But today, we’re going to talk about how you can fix Messenger not downloading the photos or videos you’ve sent or received. So let’s get started…

In this article you will find some suggestions to solve the problem that photos or videos don’t load in Messenger. So there may be other reasons why your photos and videos are not downloading. But we will look at the most common ones and help you solve the problem. Of course, you will find a solution at the end of this article, but if not, there is nothing you can do about it. But to report the problem to Facebook.

Reasons why Messenger does not load media

As I mentioned above, there can be many reasons why this question arises. But I will mention the most common ones below. So if you can solve these problems yourself, you don’t need to read this article. This is the main reason why Messenger does not download photos and videos to your device. It doesn’t matter if you’re using an iOS or Android phone. So, possible causes:

  • The Facebook Messenger application you are using is irrelevant.
  • You have enabled the ability to download photos and videos when using mobile data.
  • You have a connection or internet problem.
  • On Android or iOS devices, there is not enough storage to upload a photo or video.
  • There are problems with your phone’s cache files.
  • These are your phone’s resources, RAM, ROM, etc.
  • Troubleshooting Facebook Messenger.
  • The phone you are using has operating system issues.
  • Messenger has a data backup feature enabled.

Photo or video upload message is incorrect

If you are the type of user who can solve the problem. The reasons I mentioned above. But if not, and you want to know more, read on. I will show you all the steps, one by one, to solve the problem of images and videos not loading in Facebook Messenger. Let’s start with the first one:

Download the latest Facebook Messenger application

First, don’t overthink it. Open the Play Store or App Store.  Then search for Messenger and look for updates. If so, go ahead and install it. Otherwise, uninstall the Messenger app, restart your Android or iOS device, and install a free copy of the Messenger app. Log in to your account and see if the problem is automatically resolved. Don’t forget to close and reopen the application.

Download the latest version of the messenger application

Disable Messenger Data Saver

You have accidentally or intentionally enabled data storage in the messenger application. This feature allows you to save mobile data. If this feature is enabled, you must click on Download images and videos. If you do not click, the photos and videos will not be uploaded. So users mix their photos, videos are not uploaded to Messenger.

Then deactivate the data storage function in Messenger. For this: Open the Messenger application, tap your profile picture in the top right corner. Crane data storage. Turn off the switch and you’re good to go. All images and videos should now load correctly, but using more mobile data.

Deactivate the messenger data saver option

Troubleshooting the Internet connection

Even if data storage is disabled and you have the latest Facebook Messenger application installed. And there’s always a problem. Then it’s time to check your internet connection. A quick reboot will reboot the phone’s WiFi or mobile data, and the problem of photos and videos not loading in Messenger will certainly be fixed automatically.

Troubleshooting Internet connection problems

If not, check that you have enough internet data, open other applications to see if your internet is working. However, if there is a problem, correct it in the next step.

Checking messenger access rights

You’ve updated your device, and there’s more. But the eligibility of the Messenger application has changed. To use Facebook Messenger properly, you must allow it to use your device to store messages. To check the permissions allowed for Messenger on your device, go to Settings, then Application and app management, find Messenger and select Permissions. Make sure you are authorized to use your device’s memory and that you have sufficient resources to use Messenger.

Check messenger permissions

Clear buffer message file

Messenger some data on your device, including multimedia messages, voice messages, etc. However, the application uses this data to provide you with a better and faster user experience. After some time, however, it is advisable to clean them. If you don’t, you’ll have problems like this. Messenger can z. B. Do not upload photos, videos, etc.

Follow the steps below to clear Messenger cache files: Open the Settings app, then tap Apps and go to Manage Apps. Search and tap Message, and then tap Memory. Now click on Clear Data and you will exit Messenger. So log into Messenger with your username and password and see if that solves the problem.

Delete messenger cache files

Messenger for PC version use

If nothing works, try using the web version of Messenger. There are two possibilities: Messenger for PC and messenger.com. You can use the one you want. Nevertheless, the following methods are recommended:

Go to messenger.com from your web browser and sign in to your account. Go to a conversation where images and videos are not loading. Refresh the page and you’ll definitely see it. Try opening this media in a new tab, by right-clicking on it and clicking Open in New Tab. If the problem persists, contact Facebook and tell them about your issue.

Use messenger for the PC version

Device reset

If none of the above works, it’s time to reset the phone. But first, log into your account on someone else’s phone and see if you can see photos and videos in your messaging app. Because you could reset your device and lose data. If Messenger didn’t work yet to launch media, I know something like this hurts.

Resetting your device

Well, this is our last hope to solve the problem of media not loading in the Messenger app. But to reset your device, go to Backup & Restore in Settings and reset your device. This action should fix the problem of the messenger not loading the media.

frequently asked questions

Why are my photos not being uploaded to Messenger?

Facebook Facebook Zero…

Why is the video not playing on the messenger?

Facebook Messenger video…

How do I solve the problem that Messenger does not download messages?

Facebook – Email issues….

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